Client Service Manager / Project Manager - Water Market
Phoenix, AZ 
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Posted 29 days ago
Job Description
Description

Stanley Consultants is seeking an individual to lead our engineering consulting business development efforts and provide excellent service leadership to key water, wastewater, and water resources clients in the State of Arizona. Through your understanding of Arizona's water resources and infrastructure challenges, goals, and value drivers, you will successfully link the company's capabilities to meet client needs and provide leadership in the areas of procuring and delivering projects. By collaborating with fellow members and partners, you will achieve client satisfaction and quality standards that result in valuable client relationships, positive name recognition, and repeat work. In this position you are responsible for building a valuable client, contractor, and sub-consultant network through personal visits and active participation in client focused organizations and industry related events. You will manage projects and lead pursuit teams in identifying and targeting project opportunities, capture planning, proposal, and interview preparation. You are team-focused, collaborative, and motivated to achieve sales goals, identify opportunities to leverage member capabilities to meet client needs, and support our strategic growth objectives. Previous experience in developing, delivering, and managing water and wastewater infrastructure and treatment design projects for key clients in Arizona and 15+ years of professional experience on projects is required, as well as the desire to grow personally and professionally with each client service/project management engagement. We see this position as a seller/doer with metrics to be further defined based on your career goals, relationships, and capabilities.

As Client Service Manager / Project Manager, you will:

  • Report to the Water Market Leader and be accountable for overall business development (sales) goals for the Phoenix office (department).
  • Work with our existing client base to understand their needs, identify project opportunities, secure contracts, and convert task orders. Develop partnerships with clients to support their objectives.
  • Develop new clients and relationships with new representatives of existing clients to expand Stanley Consultants' market share in Arizona.
  • Delegate business development and client service responsibilities to other Phoenix department members as appropriate to fulfill the sales and client service goals.
  • Manage and leverage relationships with key industrial, municipal, and investor-owned clients, mainly in Arizona.
  • Work collaboratively with the Client Service Manager for water and wastewater construction management services in Arizona to provide seamless continuity of services offered by the firm and maximize revenue generation.
  • Align key internal member experts with client representatives to increase our relationship breadth, expand our service offerings, and continue to grow new, productive relationships.
  • Manage relationships with industry partners and alliances. Network within client and industry organizations to advance business development objectives.
  • Support the delivery of projects to enhance client satisfaction. Develop a record of growth and client satisfaction.
  • Understand the capabilities and qualifications of Stanley Consultants' other markets (transportation, energy, federal, etc.) and members, and leverage the full range of company services for the benefit of our clients.
  • Understand and support the corporate strategy, business direction, and growth and profitability objectives. Align business development activities accordingly to achieve business goals.
  • Understand and promote the company's core values, brand and broad range of company services and diverse member capabilities to provide clients with the talent to meet their needs and to help recruit key staff in support of the business growth plan.
  • Provide guidance, mentoring, and career advice for water, wastewater, and water resources staff in the Phoenix office.
  • Develop internal relationships to support the success of Stanley Consultants. Promote an environment of collaboration, accountability, and high performance within the business development/ project teams, including those members within the other markets.
  • Track regulatory, market, and industry activity to understand and communicate its implications on the clients' business. Use information to identify new business opportunities with existing clients and to actively pursue new, strategically significant clients and opportunities.

Requirements:

  • Bachelor of Science degree in Civil Engineering or Environmental Engineering; Master of Science or higher degree preferred, but not required
  • Requires a minimum of 15 years of proven, successful experience developing and executing water and wastewater infrastructure and treatment design projects
  • Successful project management experience
  • Business development experience
  • Arizona Professional Engineer (PE) license
  • Demonstrated ability to manage multiple clients and to represent the firm to fulfill the needs of the clients
  • Knowledge of project delivery methods and the ability to lead complex contract pursuits
  • Business acumen including risk management and negotiation skills
  • Experience with planning, design, and program management of water, wastewater, reclaimed water, storm water, groundwater and integrated water resource projects
  • Also requires previous experience working on projects for industrial, municipal, and investor-owned clients in Arizona

We offer a highly competitive salary, great benefits, along with opportunities for personal and professional growth & development.

Are you ready to take your career to the next level with a company that is committed to innovative growth and improving lives in the communities where we live and work? Stanley Consultants is an award winning, interdisciplinary consulting firm providing program management, planning, design, permitting, engineering, and environmental services. Recognized for its commitment to client service and a passion to make a difference, Stanley Consultants brings global knowledge, experience, and capabilities to serve federal, municipal, and industrial clients. Stanley Consultants solves complex challenges in power generation and delivery, transportation, water, energy, and industrial plants, building services, and the environment. Since 1913, Stanley Consultants has successfully completed more than 50,000 projects globally in more than 100 countries, including all 50 of the United States and its territories.

Throughout our history, Stanley Consultants has remained an employee-owned company, committed to a legacy of professional independence and objectivity. The commitment to private ownership, shared responsibility and reward has sustained us for more than 100 years.

A Great Place to Work: Become a Member

Once you are hired at Stanley Consultants, you become a member of our member-owned company. Our Core Values speak to the capabilities, initiative, integrity, creativity, and commitment that make you, as a member, our most important asset. As a member, you have the opportunity to chart your own career path and play a role in shaping our mutual future.



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities.

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
15+ years
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