The Main Responsibilities

• Analyzes and troubleshoots basic technical problems or issues.
• Reviews and discusses service order requirements and equipment requests with customers, evaluating customers, telecommunication needs and suggesting additional/alternative service as appropriate.
• Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Hicap circuits and DSL).
• Makes splicing rearrangements on existing facilities in buried, underground, aerial and building work locations.
• Performs splicing functions on all other types of outside plant facilities where the work requires cable sheath openings.
• Performs Central Office work as required to meet customer commitments.
• Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.
• Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters).
• Performs continuity and/or conformance testing.
• Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and performs specified work.
• Works with telecom color-coded wires and cables.
• Able to accurately locate underground cables and to repair cut cable of all sizes.
• Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.
• Successful completion and passage of all applicable employment assessments and interviews.
• Selected candidate is required to remain in the position for a minimum of 30 months (Time in Title) and 18 months (Time in Location).

What We Look For in a Candidate

• At least six (6) months of experience within the last five years installing, maintaining/repairing, and testing residential/small business telecommunication service, both POTS and HSI.  
• At least six (6) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.
•  Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes).
• Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets).
• Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.
• Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone.
• Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
• Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
• Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).
• Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds.
• Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
• A valid State driver’s license with a current satisfactory driving record, CDL preferred.

Preferred Qualifications:

• At least 12 months experience within the last five years installing, repairing/maintaining, and testing residential/small business telecommunication service (POTS and DSL), including Design Services.
• At least 6 months of experience within the last five years with GPON/HSI/Access Line installation and repair.
• At least 12 months experience within the last five years maintaining/repairing and testing copper and/or fiber optic cable in an underground, aerial, or buried environment.
• At least 12 months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.