• Employment Type: Full Time
• Shift: Days
• Hours: 8am-4:30pm
• Location: Boston, MA

TheSupervisor of Cash Posting, Correspondence, and Credits is responsible for the day to day supervision and monitoring of the TuftsMedicine team performing/supervising the following functions: cash and remittance posting and reconciliation, patient cash applications, correspondence, and credits.

Must be able to meet performance goals, and ensure productivity and quality goals are met or exceeded. Promotes and prescribes to patient friendly customer service and billing practices.

The Supervisor supports the Manager of Cash Posting with the day-to-day cash and remittance posting and reconciliation for all facilities under TuftsMedicine while overseeing day to day operations and productivity of the Single Business Office team.

Collaborates with the Manager of Cash Posting as well as other leaders within the Shared Services Dept and other areas within PFS. The Supervisor works closely with our Accounting team to ensure cash reconciliations are accurate between areas. Also ensures that staff are mentored, guided, and supervised for success.

The Supervisor of Cash Posting, Correspondence, and Credits is expected to demonstrate, through plans and actions, that there is a consistent standard of excellence to which all departmental work is expected to conform. Such a standard should be based on establishing and maintaining a constancy of purpose, focusing on continuous improvement within the Managers area of influence, and delivering the highest degree of quality service possible consistent with system policies and procedures.

Create a respectful work environment where you advocate for your team, create accountability, and recognize their accomplishments.Provide timely feedback to encourage success, ensure accountability, and connect opportunities for your associates development.Identify the right talent to achieve the desired results. Promote and build a diverse cohesive team to accomplish objectives and align associates' skills to fill gaps.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

• Under the guidance of the Manager of Cash Posting, supervise the Cash Posting, Correspondence, and Credits teams, recruiting and maintaining a professional, highly skilled, and diverse team.
• Ensure that all cash is posted timely and accurately.
• Supervise reconciliation activities, including identifying and correcting balancing errors and ensuring that adequate levels of controls are in place.
• Monitor cash trends, including variances between current and historical cash receipts.
• Perform cash control audits.
• Ensure all 835 and paper remittances are loaded correctly and timely.
• Under the guidance of the Manager, oversee the review and resolution of credits. Evaluate root causes of credits and identify potential options to reduce credits from both a customer service and productivity perspective.
• Review, address, and respond to correspondence, including disputes and appeals, from patients and others as appropriate.
• Foster a results-focused culture of accountability, inclusivity, and creativity.
• Seek to understand disagreements, ensures all perspectives are heard, and facilitates plans for resolution, as necessary.
• Ensure compliance with all federal, state, local-government, and private-industry mandates, including HIPAA and PCI regulations.
• Analyze, interprets, and summarizes pertinent revenue cycle reports/data components and monitors performance against key performance indicators.
• Ensure the teams adherence to TuftsMedicine and PFS policies.
• Identifies issues, risks, barriers, and opportunities for improvement.
• Develop and maintain trusted partnerships with principal stakeholders across TuftsMedicine to achieve goals and identify new opportunities.
• Assist with the analysis of revenue cycle processes related to Shared Services to identify areas for improvement and work with business teams to optimize processes, as necessary.
• Lead by example and shares knowledge and experiences with the team.
• Supervise, train, develop, mentor and motivate staff within the team.
• Empower others, delegate appropriately, and improve employee engagement.
• Ensure the team is appropriately equipped with the knowledge, instructions, and expectations to successfully meet individual and unit goals.
• Proactively communicate with the team, keeping them informed on a regular basis, or as needed, including providing updates regarding policy changes.
• Conduct regular team meetings to disseminate departmental and/or organizational information.
• Provide a venue for the team to communicate any escalations or concerns and/or pose questions or request clarification.
• Provide regular and timely feedback.
• Hold Cash Posting, Correspondence, and Credits teams accountable for meeting and exceeding quality standards and goals, with a focus on both the consumers experiences, as well as stakeholders needs.
• Develop subordinate staffs professional and technical skill sets, and collaborate with the training team, as appropriate, to develop ongoing training and education materials.
• Ensure the team is appropriately staffed.
• Create and foster succession planning throughout the team.
• Perform other related duties, as identified and assigned by TuftsMedicines Manager of Cash Posting for PFS.
• Achieve established key performance indicators, including those related to cash and accounts receivable.
• Meet or exceed departmental productivity and quality standards.
• Develops and implements policies, procedures, and guidelines that facilitate TuftsMedicines goal of providing its consumers with a frictionless experience.

JOB KNOWLEDGE AND SKILLS:

• Proven ability to successfully build relationships with key stakeholders and leaders across the system.
• Solid comfort level with recommending operational opportunities for improvement.
• Strong oral and written communication skills.
• Demonstrated commitment to maintaining high employee satisfaction/retention and low turnover.
• Advocate for the desired culture in high-level planning and decision making, with a focus on performance accountability and achieving greater operational efficiencies.
• Develop, lead, and manage a diverse team ensuring that development plans are in place to achieve the companys goals.
• Apply current knowledge and understanding of regulations, industry trends, current best practices, new developments, and applicable laws to ensure operational and financial effectiveness. Partner to ensure regulatory compliance for all areas of responsibility.
• Effective and efficientorganizationand planningskills,with the proven ability tomanage complex, multi-workstream initiatives,while delegating and overseeing the work of team members.
• Provenanalytical and critical-thinking skills, as well as strong decision-making, required tosynthesizecomplexdata sets andinterpret qualitative and quantitative data and trends toimplement recommendations, resulting in measurable performance improvement and successful organizational change.
• Impactful and professionalwritten and verbal communication, including demonstrating an executive presence, that are able to set clear team direction, develop key deliverables,escalate risks,andinfluence keystakeholders, inclusive of senior leadership.
• Ability to collaborate with those within, as well as outside of, the Revenue Cycle Department tounderstand challenges,and adapt methodologies and approaches to ensure results align with TuftsMedicine objectives.
• Skill in executing action plans and change management.
• Proven record of managing teams, including:
  • Driving results
  • Supervising
  • Ensuring accountability
  • Developing talent
  • Managing performance
  • Coaching/mentoring

EDUCATION:

• Associate's degree in a related field is required.
• Bachelors degree preferred.

EXPERIENCE:

• Progressive Patient Financial Services experience, including at least 5 years of health care operations experience and 2+ years in a leadership capacity.
• Strong working knowledge of laws and regulations related to collections, charity care, and government assistance programs.
• Solid understanding of CPT/HCPCS/Revenue/ICD-10 coding.
• Significant knowledge of Medicare, Medicaid, and third party payer billing, rules, guidelines, compliance, and regulations.
• Proficient in Microsoft office (Word, Excel)
• A high regard for the dignity and worth of patients and their families.
• Ability to read and write in the English language.
• Ability to understand and speak English fluently enough to be easily understood by patients, hospital personnel, physicians, and visitors.
• Ability to use good judgment inan emergency situation.
• Commitment to upholding and providing services in a manner that is congruent with the organizations mission statement.
• Evidence of leadership, integrity, initiative, and communication skills.
• Flexibility.
• Strong organizational, prioritization, and time management skills.
• Good organizational skills.
• Mental/physical healthsufficientto meet the demands and pressures of the position.
• Travel may be required

LICENSES, ETC.:

• Epic Certification a plus.

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Work environment: professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.
• This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending / descending stairs and operate office equipment.
• Frequently required to speak, hear, communicate and exchange information.
• Able to see and read computers displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.
• Occasionally lift and/or move up to 25 pounds.
• Ability to work in confined or open environments.
• Ability to work independently or in a team environment.

All your information will be kept confidential according to EEO guidelines.

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Tufts Medical Center reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

COVID-19 POLICY:

Please note that effective October 1, 2021, as a condition of employment at Tufts Medical Center, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption.